Leading Change

PPF ConfOne of the reasons I have worked for most of my career in either leading change or strategy development is that I am happy to trade the certainty of business as usual for the satisfaction of asking and answering ‘what if’ and ‘how could’ questions

On the one hand this means permanently knowing I am to some degree searching for answers and on the other that I will always be doing new things with new people

Customer centred service transformation





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