Category Archives: Channel Shift

Moving customer contact and transactions to self service digital options or lower cost contact channels

Dacing with wolves?

Having blogged about the dangers of ‘riding the tiger’ of the big service contract and getting eaten I realised I was focussing a lot on the negatives of contracting out services and failing to talk about when it works, why … Continue reading

Posted in Channel Shift, Digital Self Service, Outsourcing, Uncategorized | Leave a comment