Category Archives: Digital Self Service

allowing customers to access infomation or services through automated digital systems

Dacing with wolves?

Having blogged about the dangers of ‘riding the tiger’ of the big service contract and getting eaten I realised I was focussing a lot on the negatives of contracting out services and failing to talk about when it works, why … Continue reading

Posted in Channel Shift, Digital Self Service, Outsourcing, Uncategorized | Leave a comment